CDO Innovation Forum 2022: Full Schedule

8:30am GMT+08

Registration and Welcome Coffee

Wednesday March 16, 2022 8:30am - 9:00am GMT+08

9:00am GMT+08

Morning Conference Chair’s Opening Remarks | Ice Breaking Session

Moderator

Miguel Rivera

Next Generation Engagement Head, APAC & MEA, Novartis

Miguel Rivera has over 13 years of experience in digital functions such as Multichannel Marketing and IT in local, regional and global roles across different pharmaceutical companies.Before joining Novartis in April 2018, Miguel was Global Digital Innovation Head for Ferring Pharmaceuticals... Read More →

Wednesday March 16, 2022 9:00am - 9:10am GMT+08

9:10am GMT+08

Digitizing to Stay Relevant and Adding Redundancies: How Pandemic is Shaping the New Digital Journey

How can CDOs build flexibility and adaptability in order to get and stay ahead while traversing their own digital transformation journey?
How can CDOs continually unlearn and re-energize their role and stay current to the needs of the enterprise
Etching agility, change, technology and disruption into the DNA of CDOs

Speakers

Matthew Chan

Group Chief Digital Officer, Jardine Restaurant Group

Darren Thayre

Head of Innovation, Global Strategic Initiatives, Google

Originally from the UK, Darren has now worked overseas for 17 years. A Non-Executive Director, Executive Leadership Coach. He is an Adjunct Professor of Digital Innovation at Singapore Management University and an advisor to the G20.His focus is digital transformation and new digital... Read More →

Wednesday March 16, 2022 9:10am - 9:30am GMT+08

Opening Keynote

9:30am GMT+08

Ensuring a Sustainable People-centric Transformation: How to Continue the Agenda through Changing Personnel

Developing the next generation of skills and closing the gap between talent supply and demand that is people-led and technology-supported
Recognizing the key analytics capabilities that should be centralized vs decentralized to drive employee growth
Governance structure of analytics teams – how do data and analytics team collaborate in a global matrix organization?

Speakers

Litao Liu

Head of Finance Digital Lab and Finance Digital Academy, ABB

Litao lives to innovate; a free-spirited pragmatist, Litao joined ABB in 2018 as Head of Finance Digital Lab and Digital Academy. He is responsible for driving digital transformation and supporting the Digital Finance strategy for ABB. Litao embraces the idea of testing new ways... Read More →

Wednesday March 16, 2022 9:30am - 10:00am GMT+08

10:00am GMT+08

Meeting Customer’s Expectations with World-Class, Personalized Omnichannel Experiences

How personalization has evolved and its future capability
How you can incorporate personalization across your digital products and programs
The benefits of engaging customers across every digital and non-digital touchpoint
Providing personalized experiences to enable a unique end-to-end customer journey

Speakers

Nicola Ayan

Director of Technology and Growth APJ, Optimizely

As Optimizely’s Director of Technology and Growth for Asia Pacific and Japan, Nicola helps people and businesses solve problems and generate value from digital.Nicola started her career as a software developer and has since taken on solution consulting and architecture roles working... Read More →

Wednesday March 16, 2022 10:00am - 10:20am GMT+08

Tech Session

10:20am GMT+08

Networking Coffee Break

Wednesday March 16, 2022 10:20am - 10:50am GMT+08

10:50am GMT+08

How are Fast-changing Behaviors Deciding What CDOs Need to Work On

Crafting strategic plans that recognize the pace of change and materially increase their focus on digital capabilities to identify, prioritize and design solutions
Is meeting customers’ needs shifting the dynamics of the digital strategy of many organizations to fast becoming the corporate strategy
How to be “proactively reactive” to have the right leadership, operating model, governance, people and technology as the digital habits and behaviors of end users continue to evolve

Moderator

Abhishek Rathi

VP, Digital Solutions & Customer Engagement, Prudential International Insurance

Abhishek has 20 years of rich and diversified experience across Life Insurance industry and Consumer Products. He has successfully led many Industry-first Digital Initiatives; Digitization & Technology transformation, eCommerce, Digital Marketing, Strategy, Innovation and Analytics... Read More →

Speakers

Albert Tay

Director & Head of Financial Services, Asia Pacific, Genesys

Albert Tay is the Director and Head of Financial Services Industry at Genesys Asia Pacific. With more than 27 years of extensive experience in the Banking and Financial Services Industry and Enterprise Business Transformation space, he brings a wealth of knowledge with expertise in... Read More →

Jonathan Lim

Director, Transformation Programme Office, Singapore Pools

Mr Jonathan Lim is the Head of Transformation Program Office (TPO), Business Technology Division, of Singapore Pools (Private) Limited. He joined Singapore Pools in March 2020 and has revamped the Transformation, Governance and Delivery arms of the TPO. This has enabled key... Read More →

Saurabh Patel

Group Head of Marketing, IHH Healthcare

As Group Head of Marketing at IHH Healthcare, one of the world's largest private healthcare services groups, Saurabh is responsible for driving patient volumes, revenue and market share growth through the development and implementation of marketing, sales, digital marketing and digital... Read More →

Lara Truelove

Head of Customer Experience, Singlife

As Head of Customer Experience of Singlife with Aviva, a recently merged financial services provider, Lara has been driving development of new capabilities and CX programs. This has involved establishing an organization wide voice of customer program, developing human centered design... Read More →

Nikki Taylor

Director Marketing Growth Strategy Asia Pacific, UPS

As a marketing communications professional for over 20 years, Nikki has held senior roles across a variety of industries including finance, insurance, telecommunications, retail, logistics, IT, sports & property. She have worked both in-house and on the strategic creative agency side... Read More →

Wednesday March 16, 2022 10:50am - 11:30am GMT+08

Panel Discussion

11:30am GMT+08

Fueling Digital Transformation with Agility: How Swift is Swift Enough

How can CDOs be able to apply the concept of scaled agility in their respective organizations
Is there a proven yardstick for agile scaling
How can businesses reorient around digital agility to meet shifting business priorities and customer demands?

Speakers

Nathan Bell

Chief Digital Officer, M1

Nathan Bell leads the Product Management and IT departments, and he is also responsible for the broader Digital Transformation at M1, to ensure best in class customer experiences, empowering our people to deliver customer-centred value and ease of co-creation for our business and... Read More →

Wednesday March 16, 2022 11:30am - 12:00pm GMT+08

12:00pm GMT+08

How CDOs Nurture a Healthy Digital Evolution Ecosystem with Multiple Stakeholders: Has the Rules of Engagement Changed Post Pandemic

Defining an innovation ecosystem strategy for every digital enterprise
How can CDOs predict and plan for futuristic ecosystem strategies using existing digital platforms
Has there been a change in the roles and responsibilities of stakeholders?
What core capabilities do CDOs need to implement to create value in an ecosystem?

Speakers

Miguel Rivera

Next Generation Engagement Head, APAC & MEA, Novartis

Wednesday March 16, 2022 12:00pm - 12:30pm GMT+08

12:30pm GMT+08

The Power of Fintech Ecosystems: Driving New Revenue Streams and Business Models

Developing ecosystems of digital platforms with financial innovation to drive new revenue streams and business models
How to tackle sustainability in “Banking of the underbanked” and enhance financial inclusivity

Speakers

Adil Antia

Vice President – Technology & Solutions, FPT Asia Pacific

Entrepreneurial executive with over 20 years of regional sales, business transformation, strategy formulation and implementation experience managing markets and business operations across IT Outsourcing & Consulting industry. Before joining in FPT, he has a track record of working... Read More →

Adeline Toh

Director – Business & Solutions, FPT Asia Pacific

With more than 8 years of experience in the Technology Sales industry, Adeline has been working with clients in various industries to transform their businesses. This includes Banking and Financial Institutes, Aviation, Manufacturing, Retail. Focus on customers' successes through... Read More →

Thorsten Neumann

CTO & Venture Lead, Standard Chartered Ventures

Entrepreneur and technology leader with two decades of credible experience in systems engineering and delivery across industries and organizations. Worked closely with Board- and C-level leaders to scale businesses and drive technology innovation of listed companies - fintech, financial... Read More →

Wednesday March 16, 2022 12:30pm - 12:50pm GMT+08

Tech Session

12:50pm GMT+08

Networking Lunch Break

Wednesday March 16, 2022 12:50pm - 1:50pm GMT+08

1:50pm GMT+08

How to Implement a Digital Strategy in a Constantly Evolving Industry

What are the forces that are driving the increased focus on digital transformation and e-commerce
Meeting the digital expectations: seamless mobile experience, native experience and oscillating between O2O
What new capabilities, individual and organizational, are required for success in the e-commerce space

Speakers

Caitlin Nguyen

Director, Digital and Ecommerce, Philips

Caitlin’s experience centers on solving business problems leveraging digital and transforming B2C and B2B organizations to deliver higher value commercial outcomes at velocity. Her key area of focus is driving digital transformation and innovation with a focus on the multichannel... Read More →

Wednesday March 16, 2022 1:50pm - 2:20pm GMT+08

2:20pm GMT+08

How to Reinvent, Re-energize and Recycle the Existing Legacy Systems and Infrastructure

Hallmarks of a successful CDO: managing legacy systems within the factors of cost, resource and benefit
Where are the usual pitfalls while building on top of legacy digital infrastructure
Incorporating an enterprise-wide legacy systems governance policy

Moderator

Tomasz Kurczyk

Chief Digital and Transformation Officer, AXA

Tomasz started his career in Poland as an entrepreneur, then turned into a technology and strategy consultant. After working across multiple industries and countries, he now serves as Chief Digital and Transformation Officer at AXA Insurance.For the past seventeen years, he has been... Read More →

Speakers

Simon Long

Digital & Technology Director, CBRE

Simon Long is the Digital & Technology Director at CBRE Singapore, covering the APAC region and leading the Workplace Technology division.Living in Singapore since 2018, he joined CBRE in January 2020 as part of a new business initiative, offering consultancy services on digital workplaces... Read More →

David Tay

CIO Asia, Lendlease

David Tay is responsible for Business-Technology partnership to enable digitization and automation for Lendlease integrated business model, consisting of Investment, Development and Construction. He leads teams across Singapore, Malaysia, China and Japan as Technology-enablers for... Read More →

Juliana Chua

Regional Head, Global Digital Acceleration, EssilorLuxottica

Attending in personal capacity, Juliana Chua is Regional Head of Digital Acceleration to augment organisation digital transformation for APAC, META and Russia at EssilorLuxottica, a global leader in visual health with a market capitalization of $83 billion.With 18 years of industry... Read More →

Joelle Choo

Director - Digital Transformation, Surbana Jurong Private Limited

Joelle Choo brings with her 28 years of international advisory and leadership experience, spanning across Audit, Finance, Systems and Process Design. A LEAN Six Sigma advocate, she is passionate about helping her clients select and implement the right solutions using a practical and... Read More →

Wednesday March 16, 2022 2:20pm - 2:55pm GMT+08

Panel Discussion

2:55pm GMT+08

Networking Tea Break

Wednesday March 16, 2022 2:55pm - 3:25pm GMT+08

3:25pm GMT+08

ESG for Digital Leaders: How can Digital Team Contribute

How does digital transformation and ESG strategies connect
Weaving ESG into your digital strategy: defining the cost-benefit impact
New emerging responsibilities for enterprise executives and the role of digital initiatives

Speakers

Von Leong

Co-Founder, General Partner, Purpose Venture Capital

Von Leong is an advisor to companies and family offices on digital transformation, change management and ESG strategies. She is also a co- founder at Purpose Venture Capital, building sustainable tech ventures that will deliver on profit with purpose. An active volunteer, Von currently... Read More →

Nikhil Mehta

Head of Strategy (Asia ex-Japan), Nomura

Nikhil Mehta is a Managing Director and Head of Strategy for Nomura in Asia (ex-Japan). He formulates corporate level strategy, conducts strategic business planning and evaluates potential organic & inorganic growth opportunities for the bank. He closely partners with the FinTech... Read More →

Raymond Ngai

Executive Director, Head of APAC Field Strategy, JPMorgan Chase & Co.

Raymond has more than 18 years of experience in cash management and transaction banking in APAC covering various roles from Project Management, Implementation, Technical Integration and Sales. As Head of Field Strategy APAC, he oversees the commercialization of JPM Payments services... Read More →

Wednesday March 16, 2022 3:25pm - 3:55pm GMT+08

3:55pm GMT+08

Managing Technology, Value Creation, Resources and Culture: The Changing Dynamics in a Post-Pandemic Era

Devising responsive policies as technology and compliance requirement reshape profiles
Capturing potential gains in productivity and economic growth through ideal collaboration
The upcoming tech trends in connectivity, communication and resourcing

Moderator

Sarat Mohanty

Professor Digital Transformation in Financial Institutions, NUS Asian Institute of Digital Finance

Sarat is the Professor Digital Transformation in Financial Institutions at the NUS Asian Institute of Digital Finance. He was previously the Global Head, Trade Finance Client Implementation, Transaction Banking at Standard Chartered Bank based in Singapore where he is responsible... Read More →

Speakers

Irene Dima

Vice President - Operations Performance Governance, Citi

In her role, Irene is responsible for ensuring Citi’s digital applications development team’s capability to deliver as per the business requirements and industry standards. This involves demand forecasting, proactive and agile talent sourcing, project funding and budget allocation... Read More →

Simon Long

Digital & Technology Director, CBRE

Wednesday March 16, 2022 3:55pm - 4:25pm GMT+08

Panel Discussion

4:25pm GMT+08

Chairman’s Closing Remarks & End of Conference

Wednesday March 16, 2022 4:25pm - 4:30pm GMT+08