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Albert Tay

Director & Head of Financial Services, Asia Pacific
Albert Tay is the Director and Head of Financial Services Industry at Genesys Asia Pacific. With more than 27 years of extensive experience in the Banking and Financial Services Industry and Enterprise Business Transformation space, he brings a wealth of knowledge with expertise in the creation of new growth engines, CX and digital transformation, and designing high-level business strategies across Asia-Pacific. Albert is a prominent industry leader with a strong sense of business acumen and a proven track record in adapting emerging business solutions and IT technologies into existing corporate frameworks to drive exceptional customer experience and business transformation.

My Speakers Sessions

Wednesday, March 16

10:50am GMT+08